Summary of Qualifications

Extensive professional experience in operations and people management spanning retail, call centre and office management industries. Considerable experience in volunteer event management, team leadership and board participation.
Proven people manager through skill development, successful coaching to success, managing productivity and work quality.
Highly successful in project development, implementation and management. Outstanding relationship building, training, interpersonal and presentation skills. Analytical, Articulate and diligent.

Core Competencies

Client Relationship Management	Operations Management	Staff Development
Quality Control	Statistic Development	Budget Planning & Cost Control
Strategic Planning	Payroll and Benefits Management	Project Leadership

Technical/Computer Skills

• Microsoft Word, Excel, Access, PowerPoint, Front Page, Outlooks, Windows 98/2000/XP
• Linux Suse, OpenOffice, MySQL, Navicat, Chrome, Firefox, Netscape, Internet Explorer
• Seibel Certified, PaintShop Pro,
• Nortel Call Centre Systems, Avaya Call Recording
• HTML, PHP, Javascript, Web Content Management, WordPress

Chronic health issues prevented full time employment as of September 1, 2010. For this reason Professional Experiences are being listed after Volunteer and Community Experiences

Non-Profit/Volunteer and Community Experience

Explore Edmonton

2SLGBTQ+ Content Advisor and Contributor

• Work with Explore Edmonton staff and management to enhance their 2SLGBTQ+ content
• Create content relevant to annual Pride celebrations
• Advisor and contributor in creation of a tourism video targeting the Queer traveler

HIV Edmonton

Positive Speaker

• Speaker sharing life experiences as someone living with HIV and the challenges our health system presented a part of the HIV 101 Workshop presented to Nursing programs as well as Public Health training programs.
• Shared the local history of the HIV/AIDS epidemic in Edmonton and how it impacted our community.

HIV Edmonton

Healthy Canadians Community Fund Research Contractor

• Worked with association staff as a Peer Associate on Healthy Canadians and Community Fund project
• Use community development and community based research to develop a health promotion program proposal covering Nutrition, Active Lifestyle & Exercise and Smoking Cessation
• Uses the program/organizational version of the Waawiyeyaa evaluation tool as part of building data from focus groups

Intervivos Summer 2022 Mentorship Program

Mentor

• Work with Protege in building goals
• Meet with Protege to provide guidance and input based on experience
• Be receptive and responsive to what the Protégé want to work on
• Commit time and energy to developing Protege. Be available and take the time to understand their questions and give them thoughtful and thorough input.

Capital Pride Edmonton

Interim Board Member

• Signatory on Incorporation
• Initial development of strategies to create a new inclusive Pride Festival in Edmonton
• Event planner

RAINBOW STORY HUB FOUNDATION | Edmonton Queer History

Founder/Director

• Developed platform to gather stories and digital media documenting the history of the LGBTQ2S+ community in Edmonton and surrounding regions
• Presented spoken and illustrated presentations on Edmonton’s Queer history.
• Work with the City of Edmonton Archives as an advisor on the Community Archivist Committee

Edmonton Pride Seniors Group Society

Committee member

• Assisted with rebuilding the website and social media channels
• Provided technical skills to develop newsletter
• Served on general committee

Edmonton Heritage Council Edmonton City As Museum Project

Story Contributor

• Researched, documented and co-authored several historical stories relating to the Queer history in Edmonton for publication online

Pride Centre of Edmonton Aging Wellness Program

Community Advisory Team Member

• Advised Project staff through the development and launch of a new Aging Wellness Program for seniors in the Edmonton Queer community
• Attended meetings during the development, launch and follow-up phases of the project

Edmonton Men’s Health Collective Peer N Peer Project

Community Advisory Team Member

• Advised Project staff through the development and launch of a new Harm Reduction Program focused on the Edmonton Queer community
• Attended seminars and gatherings during the launch and followup phases of the project
• Continue to provide guidance and oversight as part of Community Advisory Team

Imperial Sovereign Court of the Wild Rose

Founding Member

• Past President of the Board of Directors
• Emperor 25 and Co-Emperor 29
• Member of the College of Monarchs
• Master of Ceremonies for Coronation Balls for 25 years
• Minister of Protocol for Coronation for 35 years
• Citizen of the Year 1980 and Lifetime Achievement Award 2009

HIV Edmonton

Project Committee Member

• Worked with association staff to enhance community outreach efforts
• Acted as Community Leader consultant on new community information research project
• Acted as co-signer with HIV Executive Director Debra Jakubec and Dr. Ammeta Singh – Medical Director for AHS STI Clinic on research submission to the Health Research Ethics Board of Alberta for Fast-track approval of the INSTI-HIV Rapid Test Kit, the first rapid Test kit available

Edmonton Pride Festival Society

Event Organizer/Board Member

• Created and coordinated the first Street Fair for the local festival
• Assisted with event promotion
• Attended meetings as a steering committee representative

Jasper Place Gateway Foundation

Founding Member/President

• Assisted in the development of a five year strategy for community revitalization
• Developed and coordinated several events focused on community involvement
• Provided direction and leadership for government funded youth program
• Participated in conflict management issues as mediator
• Named and provided development assistance for community newspaper

Northlands Park

Event volunteer- Youth Talent Quest

• Assisted in the operation of Youth Talent Quest competition
• Acted as talent judge for semi-final competition shows during Klondike Days
• Acted as MC for events including Youth Talent Quest and Band Extravaganza

Edmonton Heritage Festival Association

Area Supervisor/Onsite Volunteer Coordinator

• Lead volunteer supervisor team coordinating festival activities
• Supervised all volunteer activities during festival
• Coordinated volunteer resources to meet needs of festival
• Worked with festival staff during setup and tear down and during initial planning

Edmonton Klondike Days Association

Vice President-Events/Program Chairperson/Shareholder

• Supervised and coordinated marching band program
• Developed marketing campaign to achieve awareness of Edmonton as a destination
• Produced entertainment events in Commonwealth Stadium and Clarke Park
• Structured and communicated complex schedules for performance, housing and busing
• Coordinated housing needs for up to 1000 participants
• Recruited and supervised volunteers
• Lead team of event coordinators for all events during festival

Northlands Park

Parade Area Band Coordinator

• Supervised and coordinated marching band program
• Developed marketing campaign to achieve awareness of Edmonton as a destination
• Recruited and registered bands from across North America for Parade
• Marshaled Marching Band assembly area for annual Klondike Days Parade

Edmonton International Air Show

Event volunteer

• Coordinated technicians and entertainers on performance stage
• Acted as MC for stage

Muscular Dystrophy Association

Event volunteer

• Recruited and coordinated talent for local television feed of Telethon

Edmonton Ambassador Awards

Event volunteer

• Assisted in fundraising program for major community event
• Developed and wrote script for event
• Acted as stage manager during production

Edmonton’s Impersonation Revue of the Village People

Founding Member/Choreographer

• Choreographer
• Lead Performer (Cowboy)

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Professional Experience

Crash Computer Service

Home Part Time Business

• Home based computer repairs and other projects.
• Provided computer repair services to clients from online ads.
• Contracted for several website projects including server restoration, new site development and existing site redevelopment.
• Contracted for facility maintenance projects undertaking minor electrical, plumbing and construction repairs.
• Contracted for design and installation of suspended ceiling with embedded LED lighting effects.

West Edmonton Mall Property Inc.

– Parks and Attractions

Admissions Manager

• Manage and train staff in a Customer Service program to ensure friendly and efficient service.
• Provide quality ticketing services to guests at 20 different stations in multiple Parks and Attractions.
• Manage and prepare complex weekly schedules to meet the demands of each of the Park areas and guest levels.
• Track and process payroll information and manage daily time clock punches.
• Responsible for recruitment, performance management including employee reviews and disciplinary processes.
• Prepare annual budgets, develop monitoring systems and plan cost effectiveness initiatives.
• Manage staff in the ticketing process and coordinate guest entry for a variety of large special event bookings.

Boston Pizza Computer Services (BPCS)

Call Centre Manager

• Short Term Project employment overseeing implementation of new software systems
• Work closely with outside software developers to implement new order entry software.
• Ensure proper standards are maintained in terms of technology utilization and care.
• Make recommendations in regards to technological requirements.
• Manage the human resources of a call centre, providing coaching and leadership.
• Meet with staff regularly, monitoring performance, setting performance standards, recruiting, hiring and orientation of new staff.
• Payroll preparation utilizing Ceridian Payroll Services. Assisting staff with benefit registration and information.
• Manage the technology of a small call centre using the Nortel Call Centre systems.
• Oversee call centre operations including analysis of statistical call and sales data.
• Create reports that address trends, target variances and other information.
• Make recommendations, seek approval and implement improvement activities.

Convergys Customer Management

Call Centre Team Manager

• Managed team performance in areas of call handling, call times, attendance and personal development.
• Provided constructive and positive feedback to direct reports.
• Worked with Senior Management to develop means to meet contractual client needs.
• Provided customer service to clients customer base. Resolved escalated billing issues.
• Prepared payroll submissions, assisted staff in benefits applications and information requests
• Troubleshoot equipment and system problems to achieve customer satisfaction

Royal Alberta Museum

Temporary Restoration Technician

• Temporary assignment working with a local visual media artist on preparing a loaned artifact for the 2001 Beatles exhibit
• Restored the body and strings of a 60 foot Gibson guitar loaned for the exhibit
• Setup the guitar in the RAM Cafeteria for duration of the Beatles exhibit

Goodwill Industries of Alberta

Retail Sales Manager

• Hired and trained staff to provide friendly and effective customer service.
• Developed marketing plans to achieve a stable, positive sales increase of 5%.
• Developed merchandise acquisition program for specialized goods.
• Identified potential sources for community donations.
• Developed and administered operating budget for charitable organization.
• Demonstrated leadership and team development through committee involvement.

Tynetco Electronics Ltd.

Business Manager

• Managed day to day operations of a computer network services company.
• Developed and implemented successful management strategies for sales team.
• Effectively dealt with customer inquiries and complaints.
• Analyzed financial reports identifying problems areas and developing net worth.
• Improved efficiency of computer service department.
• Prepared company for sale and assisted with transition to new owners.

Pat Mooney Real Estate

Licensed Realtor ®

• Analyzed small businesses and prepared them for sale
• Marketed commercial property, negotiated lease agreements
• Assisted in legal documentation of real property transactions

Almonds Cafe

Owner/Operator

• Supervised and coordinated the rehabilitation of a food service business
• Developed menu and service strategies to meet the market area needs
• Created a media campaign to promote the opening of a new business
• Purchased materials and supplies for operation

Bally of Switzerland

Assistant General Manager

• Assisted in overall retail operation of a high end Fashion store

Dr. Scholl’s Canada

Retail Sales Clerk

• Provided specialized retail sales of footwear products geared to people needing more supportive footwear.

Flashback Night Club

Business Manager

• Worked with Operations providing office, accounting services
• General bar customer service

Fantasy Follies Revue

Technical Crew

• Operated lighting and sound systems for travelling Entertainment Revue of Female Impersonators

• Managed daily operations of retail location for Theatre supplies and Dance Supplies
• Provided Informational Lectures to high schools on stagecraft
• Quoted on commercial and school theatre projects such as stage draperies and theatre lights

Education and Professional Development